Frequently Asked Questions
How do I book a lesson?
To book a lesson, first search for a teacher using our "Find Teachers" page. Browse through teacher profiles, check their availability, and click "Book Lesson" on your preferred teacher's profile. Select a date and time that works for you, and confirm your booking. Make sure you have sufficient balance in your wallet before booking.
What payment methods do you accept?
We accept payments through Stripe (credit/debit cards) and PayPal. You can add funds to your wallet using either method, and then use your wallet balance to book lessons. All transactions are secure and encrypted.
Can I cancel or reschedule a lesson?
Yes, you can cancel or reschedule lessons. For cancellations made at least 24 hours before the lesson, you'll receive a full refund to your wallet. For cancellations within 24 hours, refund policies may vary. To reschedule, contact your teacher through the messaging system.
How do I become a teacher on IslamicEdu?
To become a teacher, sign up with a teacher account and complete your profile with your qualifications, experience, and teaching subjects. Upload required documents for verification. Once approved by our team, you can set your availability and start accepting lesson bookings.
What if I have technical issues during a lesson?
If you experience technical issues, first check your internet connection and browser settings. Make sure you're using a supported browser (Chrome, Firefox, Safari, or Edge). If problems persist, contact our technical support team immediately through the "Contact Us" page, and we'll help resolve the issue.
How do I withdraw my earnings as a teacher?
Teachers can withdraw their earnings through the Wallet page. Choose your preferred withdrawal method (PayPal or Stripe), enter the amount you wish to withdraw, and submit your request. Withdrawals are typically processed within 3-5 business days.